Because of the expiration dates on the coupons, unfortunately we will not accept returns or process 'Cash' refunds. Please be sure to throughly review your order prior to checking out.
If you find that we have made an error, we will review it with you and once we come to an agreement we will either send you new coupons or provide you with a credit on our site for future purchases.
Coupon Hero processes all orders promptly and sends notification via email when your order is mailed. If you select flat rate mailing, you should expect anywhere from 3-15 days delivery (per USPS). Coupon Hero has absolutely no control over when your order is delivered by USPS. Coupon Hero will not provide refunds or replacements for any lost or damaged orders mailed via flat rate mailing. I do offer priority and express shipping options at your expense. Both of these options provide sooner delivery and tracking information. I will replace any priority or express items if USPS can provide proof that it was lost or damaged prior to delivery.